Patient Experience & Customer Service Solutions

Creating a welcoming and patient-centered environment.

Our customer service training for outpatient and dental facilities ensures that every patient interaction is handled with care and professionalism. We train both frontline staff and managers to improve service delivery and enhance patient retention.

• ✔ Training for Frontline Staff – Effective communication and service delivery.
• ✔ Training for Managers – Leadership skills to build a strong service culture.
• ✔ Patient Retention & Loyalty Strategies – Tools to enhance engagement and trust.

📌 Payment Model: One-time fee based on the number of participants and training days.

Leadership & Management Support for Outpatient & Dental Facilities

Equipping facility owners and managers for business and operational success.

• ✔ Onboarding Program for Facility Managers – Structured training & coaching.
• ✔ Membership for Outpatient Team Leaders – Leadership training, access to community of practice, Employee assistance program, and  monthly mentoring.
• ✔ Premium Membership – Includes  basic membership , operational assessments, workforce strategies, and virtual quality audits. And LEAD Program for Facility Owners – Strategic business leadership for sustained growth.
• 📌 Payment Model: Membership-based (Lite & Premium options).

The Patient Experience Desk(Managed Services)

Driving patient retention through efficient operations and high-quality service.

Our Patient Experience Desk offers outpatient and dental facilities structured support to ensure high-quality patient interactions, optimized workflows, and regulatory compliance.

• ✔ Standardized Workflows & SOPs – Streamlining operations for efficiency.
• ✔ Patient Experience & Quality Audits – Measuring and improving service quality.
• ✔ Leadership Coaching for Owners & Managers – Decision-making support and best practices.
• ✔ KPI Dashboards & Performance Monitoring – Tracking key success metrics.
• ✔ Help Desk for Managers – Real-time operational troubleshooting.

📌 Payment Model: Performance-based contracts (6+ months) or flat retainer model.

📌 Who We Work With: Outpatient clinics, dental facilities, specialty practices.